September 6, 2016 • IMDO - In My Digital Opinion

Welcome to the Founder’s Corner: Cognirati!

I’ve spent the last 30 years in the enterprise tech space, which includes hardware, software, services – PCs, Y2K, the internet boom, SAAS, outsourcing, cloud, and big data — wow, what a ride it has been! And like any good ride it’s been exhilarating and has occasionally messed with my equilibrium. All in all, this industry continues to be a very exciting place. This particular time holds even more promise. Never before have I felt that, “things are really about to change,” as I do now with the disruptive wave of intelligent automation, cognitive computing and artificial intelligence.
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September 6, 2016 • Service Provider, Trends

Change Fast

To be a Next Gen Outsourcer, You’d better Have a Digitally-Fueled Service Offering (And You’d Better Have it Now)

Last year in an article entitled “Brace for Impact” I urged service providers to make a critical pivot from the traditional labor arbitrage-centric delivery models to an automation-centric model. In essence, more technology and less people. Why? In a nutshell, because this is what your competitors are doing and where the market is going. If you want to stay in the game you’ll need to embrace and invest in advanced automation. Since then, many in the service provider community have researched automation, some are dabbling in it, many have initiated the transformation to digital labor, but most of you still aren’t there yet. I am sounding the alarm. It’s no longer just about change, it’s about changing quickly. You need to get there now.
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September 6, 2016 • RPA/AI 101, Trends

Is 2016 really the year of the robot? Making the shift from Voodoo to Can Do

In previous discussions and commentary over the past year, I’ve predicted that 2016 will be the year of the robot. The year it all comes together. The year that the business mode and our roles change for good. In addition, as many of you know, the theme of IRPA’s 2015 sold out Automation Innovation Conference was all about preparing for this coming year — the year of the robot.

You could say this is simply an attempt at a clever marketing theme but I’m here to tell you it’s not. In gathering the intel from meeting with industry analysts, buyers, providers, advisors and all the members of the IRPA influencer community, in addition to my professional “spidey-sense,” this is indeed the year. Ready or not, here come the robots

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