Trends Category


May 4, 2017 • Trends

The Second Wave: RPA Lessons Learned – Part 2

In part two of the expert panel discussion in NYC, the former CTO of CompuCom, Unisys and CSC, explores the dangers of random acts of automation. Additionally, top industry experts engage in an open discussion about the best practices and lessons learned in RPA and intelligent automation, based on successes and failures of the the first wave of early adopters.

Moderator – IRPA AI Founder Frank Casale

Panelists – Sam Gross former CTO Compucom, Kevin Kroen Partner PWC, and Chris Surdak Senior Advisor IRPA AI & Author.

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September 6, 2016 • Service Provider, Trends

Change Fast

To be a Next Gen Outsourcer, You’d better Have a Digitally-Fueled Service Offering (And You’d Better Have it Now)

Last year in an article entitled “Brace for Impact” I urged service providers to make a critical pivot from the traditional labor arbitrage-centric delivery models to an automation-centric model. In essence, more technology and less people. Why? In a nutshell, because this is what your competitors are doing and where the market is going. If you want to stay in the game you’ll need to embrace and invest in advanced automation. Since then, many in the service provider community have researched automation, some are dabbling in it, many have initiated the transformation to digital labor, but most of you still aren’t there yet. I am sounding the alarm. It’s no longer just about change, it’s about changing quickly. You need to get there now.
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September 6, 2016 • RPA/AI 101, Trends

Is 2016 really the year of the robot? Making the shift from Voodoo to Can Do

In previous discussions and commentary over the past year, I’ve predicted that 2016 will be the year of the robot. The year it all comes together. The year that the business mode and our roles change for good. In addition, as many of you know, the theme of IRPA’s 2015 sold out Automation Innovation Conference was all about preparing for this coming year — the year of the robot.

You could say this is simply an attempt at a clever marketing theme but I’m here to tell you it’s not. In gathering the intel from meeting with industry analysts, buyers, providers, advisors and all the members of the IRPA influencer community, in addition to my professional “spidey-sense,” this is indeed the year. Ready or not, here come the robots

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